• Federal Customer Operations Manager - Secret Clearance

    Job Locations US-Varies | US-DC - Telecommuter | US-Telecommuter
    Posted Date 3 months ago(10/29/2018 10:42 AM)
    Job ID
  • Overview

    At Fidelis Cybersecurity, Inc. our mission is to protect the world’s most sensitive data by equipping organizations to detect, investigate and stop advanced cyber-attacks.


    Attackers are relentless and clever. They hide their exploits deep inside networks, email and endpoints. Fidelis digs as deep as attackers hide. With Fidelis, customers will know when they are being attacked, and they can retrace attackers’ steps and freeze them in their tracks.


    We don’t just read the headlines at Fidelis. We live them. Our elite team of incident responders is in the trenches every day assisting customers to manage their way through critical security incidents of all kinds. This seat on the front lines gives us a unique view to see what works and what doesn’t when it comes to keeping attackers at bay.


    Take a seat with our preeminent team and be a part of our mission to give our customers the power to combat today’s sophisticated advanced threats with a robust, comprehensive portfolio of products, services, and expertise.


    It is the Operations Manager’s responsibility to drive customer adoption of Fidelis solutions. Customer success is achieved by driving initiatives designed to add business value, dissemination of best practices, fulfilling a trusted advisor role, education of product capabilities and engaging in other professional services as necessary. He/she provides guidance/direction to customers on how to best get value from Fidelis products.  He/she should possess strong application functional expertise as well as strong customer relationship skills. He/she will maintain frequent voice and email contact with the assigned customers and will serve as an escalation point for issues that impacts their success. He/she will be required to maintain strong working relationships with other Fidelis customer facing personnel in the Sales, Services, Marketing, Engineering and Product Management teams.


    • Acquire complete command of Fidelis products (Network, EndPoint, Deception, Elevate and more)
    • Understand customer requirements; design and implement appropriate Fidelis solutions.
    • Work with the customers to ensure they are leveraging the solution and achieving success
    • Work directly with customer to create and develop a project plan lifecycle and manage project from start to finish
    • Understand customer level of adoption of the Fidelis products/services by performing Customer Success Evaluations
    • Serve as a coach and trusted advisor to large and strategic Fidelis customers
    • Support large and strategic customer pre-sales activities
    • Conduct End-User Workshops
    • Derive and disseminate best practices to help drive customer adoption of Fidelis products and services
    • Participate in reports and presentations to all levels across the organization
    • Best practices development and implementation support
    • Provide product feedback to product management based on field experiences 


    Required Skills/Experience:

    • Strong project management skills
    • Strong presentation skills and credibility with C-level executives
      Strong verbal and written communication skills
    • Strong technical background and ability to speak to engineers, developers and end users
    • Knowledge of enterprise level businesses and inner IT workings
    • Forensics and general security consulting a plus.

    We are interested in speaking to candidates that have been working in account management, sales engineering or consulting for at least 3 years, and have developed a proficiency or subject matter expertise in designing, implementing, consulting security enterprise class software . Experience in general Security Consulting a plus.



    Must have and active Secret Clearance or be eligible for Secret Clearance


    Technical Skills:

    Microsoft Windows Server 2012, Mac OS X, Linux (Red Hat, CentOS, Fedora, Ubuntu or Debian); Building, using and maintaining virtual machines, TCP/IP Networking (including troubleshooting)


    Travel: 25% Travel

    Travel may include but not limited to: customer locations, local user groups, user conferences events, corporate events is required.  


    Diversity is important to us:

    At the heart of our company is a diverse group of employees who rely on their intimate knowledge of customer requirements and a unique blend of skill and innovation to develop and deliver the best possible products and services. Fidelis encourages the inclusion of all people and a work environment free from discrimination.


    We are dedicated to the principles of equal employment and advancement of people based on their individual qualifications, skills and abilities. This commitment is supported by policies and procedures that foster a nondiscriminatory workplace. Guided by a rigorous code of ethics that is applied with integrity, these fundamental characteristics are reflected throughout our organization and are key components of the strength we deliver to our customers.


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